Category Archives: Technology

Creating Radically Satisfying Products for Law Enforcement

Two years ago, I walked through the airlock of the Axon office in Seattle to start my first day. After 15 years at Microsoft building a mix of consumer and enterprise products, it was a daunting challenge to build products in a new market for different customers with new unique challenges. I was incredibly excited to add more meaning in my day-to-day work and, more importantly, I was excited to have a larger impact on the world around me and the community in which I live in.

Axon is growing extremely fast in every way you can imagine: customers, revenue, product portfolio and company size. Since joining, we have quadrupled both the company size and the amount of digital evidence we store. We currently have over 1,000 employees world-wide with over 6,000 police agencies and prosecutors on our platform. We store over 12 petabytes of data and see a new piece of evidence uploaded every second.

While my experience building products for consumers and traditional enterprises was immediately applicable to this new problem space, the law enforcement market poses unique challenges unlike anything else I’ve encountered. This has taught me some valuable lessons as well as reinforced the most important fundamentals that apply universally across all markets and customers. Creating successful products is not easy, but grit, determination, teamwork and a long-term view can help ensure you maximize your changes to create radically satisfying products.

Continue reading “Creating Radically Satisfying Products for Law Enforcement” »

2016 Internet Speed Test

I’ve gotten lazy on this one, and the last speed test was posted on the blog in 2013.

Luckily, I found a tweet from 2014 showing my speeds after we first moved into our new apartment which is serviced by  Wave G (formerly CondoInternet):

Here’s our 2016 speed test results, with the same equipment and same monthly plan ($80/month for gigabit pipe):

I’m in heaven compared to the old days with Comcast where I was paying more and getting at best 1/4 of the speed.

Getting the Fuji X-T1 wireless import to work with Lightroom Auto-Import

Fuji X-T1 and Sync'ing with Lightroom Auto-Import

I’ve been using Lightroom for my all my photo browsing and editing since v3 was release in 2010.  Since then, I’ve struggled with how to consolidate all my photos into the single Lightroom catalog since I typically shoot with 3 or more cameras, including my iPhone. Four years later, the good news is that the iPhone problem is now solved due to the great work Adobe did with their recent Lightroom Mobile and new cloud sync.  Every time I fire up the Lightroom Mobile app, it automatically syncs new photos on my camera roll up to the Adobe cloud, which is then available on my PC through the desktop version of Lightroom.  While the workflow is a bit kludgy still, it’s 75% there.

The Fuji X-T1 and Wireless Connectivity

I’ve been shooting with the Fuji X-T1 since mid-February and absolutely been blown away by the camera both in image quality but also the feature set of the camera. On top of that, the Fuji X-Trans sensor truly is magical in its color rendering and deserves all the critical acclaim it’s been getting for the past several years on their X series cameras.

One amazing feature of new cameras is their wireless connectivity, and the X-T1 is no exception.  The ability to wirelessly connect to devices to transfer photos makes it so much easier to share photos, and harness the power of the amazing photo editing apps like VSCO Cam and Lightroom Mobile.   Fuji has apps for both iOS and Android which allow you to get photos easily to your mobile phone, edit and share to your photo community of choice or social media.

One other great feature is to transfer to my desktop PC through their Auto Save feature.  In theory, you should be able to trigger on-demand for new photos to be sent from the camera directly to your desktop PC to a specific folder. Coupled with Lightroom’s “Auto Import” feature, I thought I could get into the nirvana state with a complete end-to-end workflow from camera to Lightroom import with a few button clicks.  Unfortunately, due to limitation with Lightroom and Fuji’s software, this wasn’t possible, but I ultimately found a seamless solution that makes it work. Continue reading “Getting the Fuji X-T1 wireless import to work with Lightroom Auto-Import” »

Getting rid of “Low Toner” error message on the Brother HL-2280DW printer

Brother HL2280-DW Printer

I absolutely love my Brother HL-2280DW printer since it provides great quality print outs, relatively cheap, full duplex and wifi-enabled.

The thing I don’t like is the expensive toner cartridges.  Instead of spending $35+ on the genuine Brother-branded cartridges, I buy much cheaper knockoffs for sub-$20.  The ones I’ve had the best luck with compatibility are the V4INK TN450 “high yield” ones for $16 on Amazon.

When you use third-party cartridges, you can get a perpetual “low toner” message.  After struggling with this for days on my last cartridge replacement, I finally figured out the magical menu sequence to fix it by piecing together several different resources online.

Here’s the consolidated list of steps:

  1. Put your new toner cartridge in the printer
  2. Leave the front cover open
  3. Press and release the “clear” button once
  4. Press and release “start” button, then press the up arrow (the one above the “OK” button) until you see “12” on the display.
  5. Close Toner/Cartridge front cover.  Now press the “OK” button and you should see “Accepted” on the display.
  6. Close the front cover.

You should be good to go now with the “Low Toner” message now gone.  If it doesn’t work the first time, try it again.  If it still doesn’t work, your toner cartridge might be defective and you will need to swap it for a different one.  Again, I recommend the V4INK branded ones since I’ve never had an issue.