Category Archives: Product Management

Creating Radically Satisfying Products for Law Enforcement

Two years ago, I walked through the airlock of the Axon office in Seattle to start my first day. After 15 years at Microsoft building a mix of consumer and enterprise products, it was a daunting challenge to build products in a new market for different customers with new unique challenges. I was incredibly excited to add more meaning in my day-to-day work and, more importantly, I was excited to have a larger impact on the world around me and the community in which I live in.

Axon is growing extremely fast in every way you can imagine: customers, revenue, product portfolio and company size. Since joining, we have quadrupled both the company size and the amount of digital evidence we store. We currently have over 1,000 employees world-wide with over 6,000 police agencies and prosecutors on our platform. We store over 12 petabytes of data and see a new piece of evidence uploaded every second.

While my experience building products for consumers and traditional enterprises was immediately applicable to this new problem space, the law enforcement market poses unique challenges unlike anything else I’ve encountered. This has taught me some valuable lessons as well as reinforced the most important fundamentals that apply universally across all markets and customers. Creating successful products is not easy, but grit, determination, teamwork and a long-term view can help ensure you maximize your changes to create radically satisfying products.

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