6 hour outage?

Technology | Friday 30 March 2007 7:08 am

You gotta love it when:

  1. your blog server has a failure causing a complete outage
  2. your webhosting company fixing it but coupling the resolution with ‘regular system maintenance’
  3. them not telling you it will take over 5 hours to come back online

I love bluehost, but this was ridiculous. I discovered my blog was down yesterday at 10:30pm and their 24/7 customer support essentially told me they forgot to notifiy me. When I told the CSR that I should have been notified once an ETA was established I was told:

Okay, we’ll make note in your file for next time.

You mean that’s not standard practice?! Hmm…

5 Comments »

  1. Comment by mel — April 3, 2007 @ 9:14 am

    I’m with bluehost too. That’s strange because I think they usually overexplain every downtime?

  2. Comment by ahmed — May 6, 2007 @ 9:33 pm

    good post i must appericate it.

  3. Comment by BestHosting — March 10, 2008 @ 7:00 am

    I believe Bluehost has upgraded their servers to Quad processors server. Is the problem still happening ?

    thanks.

  4. Comment by Trevin — March 10, 2008 @ 7:16 am

    Haven’t had an outage since I wrote this post!

  5. Comment by Koral — June 12, 2008 @ 5:46 am

    Dreamhost is not that great, lots of outages lately.
    How is BlueHost these days?

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