30
March
2007

6 hour outage?

You gotta love it when:

  1. your blog server has a failure causing a complete outage
  2. your webhosting company fixing it but coupling the resolution with ‘regular system maintenance’
  3. them not telling you it will take over 5 hours to come back online

I love bluehost, but this was ridiculous. I discovered my blog was down yesterday at 10:30pm and their 24/7 customer support essentially told me they forgot to notifiy me. When I told the CSR that I should have been notified once an ETA was established I was told:

Okay, we’ll make note in your file for next time.

You mean that’s not standard practice?! Hmm…

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5 Comments

  1. mel Comment posted April 3, 2007:

    I’m with bluehost too. That’s strange because I think they usually overexplain every downtime?

  2. ahmed Comment posted May 6, 2007:

    good post i must appericate it.

  3. BestHosting Comment posted March 10, 2008:

    I believe Bluehost has upgraded their servers to Quad processors server. Is the problem still happening ?

    thanks.

  4. Trevin Comment posted March 10, 2008:

    Haven’t had an outage since I wrote this post!

  5. Koral Comment posted June 12, 2008:

    Dreamhost is not that great, lots of outages lately.
    How is BlueHost these days?

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