Trevin Chow

Microsoft Group Program Manager and Seattle Photographer

6 hour outage?

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You gotta love it when:

  1. your blog server has a failure causing a complete outage
  2. your webhosting company fixing it but coupling the resolution with ‘regular system maintenance’
  3. them not telling you it will take over 5 hours to come back online

I love bluehost, but this was ridiculous. I discovered my blog was down yesterday at 10:30pm and their 24/7 customer support essentially told me they forgot to notifiy me. When I told the CSR that I should have been notified once an ETA was established I was told:

Okay, we’ll make note in your file for next time.

You mean that’s not standard practice?! Hmm…

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Written by Trevin

March 30th, 2007 at 7:08 am

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  1. I’m with bluehost too. That’s strange because I think they usually overexplain every downtime?

    mel

    3 Apr 07 at 9:14 am

  2. good post i must appericate it.

    ahmed

    6 May 07 at 9:33 pm

  3. I believe Bluehost has upgraded their servers to Quad processors server. Is the problem still happening ?

    thanks.

    BestHosting

    10 Mar 08 at 7:00 am

  4. Haven’t had an outage since I wrote this post!

    Trevin

    10 Mar 08 at 7:16 am

  5. Dreamhost is not that great, lots of outages lately.
    How is BlueHost these days?

    Koral

    12 Jun 08 at 5:46 am

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