Trevin Chow

Microsoft Group Program Manager and Seattle Photographer

6 hour outage?

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You gotta love it when:

  1. your blog server has a failure causing a complete outage
  2. your webhosting company fixing it but coupling the resolution with ‘regular system maintenance’
  3. them not telling you it will take over 5 hours to come back online

I love bluehost, but this was ridiculous. I discovered my blog was down yesterday at 10:30pm and their 24/7 customer support essentially told me they forgot to notifiy me. When I told the CSR that I should have been notified once an ETA was established I was told:

Okay, we’ll make note in your file for next time.

You mean that’s not standard practice?! Hmm…

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Written by Trevin

March 30th, 2007 at 7:08 am

Posted in Technology

Tagged with , , , ,

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  • Dreamhost is not that great, lots of outages lately.
    How is BlueHost these days?
  • Haven't had an outage since I wrote this post!
  • I believe Bluehost has upgraded their servers to Quad processors server. Is the problem still happening ?

    thanks.
  • good post i must appericate it.
  • mel
    I'm with bluehost too. That's strange because I think they usually overexplain every downtime?
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